This is NOT the first version to have the new “add account” experience. I’m not very good at keeping notes on what changed when, so the Office version number I posted in the title above reflects the currently installed on my machine (version 1708 build 8431.2215). The method outlined in the above article still works, but as software moves forward, there have been some changes in the UI that might confuse people, so I decided to put an updated article. To address this, I posted the How to add a shared mailbox as additional account in Outlook article few years back. The question of adding your shared mailbox(es) in Outlook remains one of the most common ones, mainly because Microsoft has failed to put a proper guidance on the differences between adding a shared mailbox as additional mailbox vs adding it as additional account.
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